Refund Policy

Last updated: June 28, 2025

AllOnClouds AI is a pay-as-you-go AI marketing platform. Every time you generate a product ad image, a product video, a blog article, a sales plan or any other AI output, we pay third-party compute providers (fal.ai, Google Gemini, OpenAI) the moment your job runs. Because that compute cost is spent instantly and cannot be reclaimed, credit purchases are generally non-refundable once the credits have been spent.

That said, we understand that mistakes happen, technical failures exist and honest customers deserve fair treatment. This policy explains exactly when we will refund, how to request one, and how long it takes.

When we will refund

• Unspent credits, purchased in error. If you accidentally bought credits in the last 7 days and have not spent any of them, email us and we will refund the full amount to your original payment method.
• Technical failure on our side. If a generation charges credits but the output never returned, our platform automatically refunds those credits to your balance. If the auto-refund did not fire, contact billing support and we’ll fix it manually.
• Duplicate charges. If Stripe billed you twice for the same order, we refund the duplicate immediately.
• Subscription cancellation. Recurring subscriptions can be cancelled from the Manage Subscription page at any time. You keep access until the end of the current billing period; no partial-month refunds are issued unless the account was never used.

When we will NOT refund

• Credits that have already been spent on completed generations, even if you’re unhappy with the specific output. Regenerate with a different prompt or scene — the second try often produces a much better result.
• Purchases older than 7 days where credits have been used.
• Accounts suspended for violating our terms (spam, abuse, illegal content).

How to request a refund

Email billing@allonclouds.com from the address on your AllOnClouds AI account and include:

1. Your Stripe receipt or the last 4 digits of the card used.
2. The date of purchase.
3. A brief reason for the request.

We respond within 2 business days and, if approved, refunds appear on your original payment method within 5–10 business days depending on your card issuer.

Chargebacks

Please contact us first before disputing a charge with your bank. Chargebacks filed without contacting us first may result in your account being suspended, and we will provide evidence to your card issuer showing the credits were delivered and used.

Contact

Billing questions: billing@allonclouds.com